Terms and Conditions

Last updated: October 4, 2026

These Terms and Conditions ("Terms") govern your use of glownexxus.com ("GlowNexxus"), operated by COSProfessionals, LLC, a Texas limited liability company ("GlowNexxus", "we", "us", or "our"). By creating an account, booking or buying through GlowNexxus, registering as a vendor or wholesaler, calling our business line, or browsing the site, you agree to these Terms. If you do not agree, please do not use GlowNexxus.

1. What GlowNexxus is

GlowNexxus is an online marketplace and community that connects customers with independent stylists, salons, beauty instructors and wholesale suppliers ("Vendors"). Vendors list and sell their own services and products. GlowNexxus provides the platform, booking tools and payment processing, but is not a party to the service or sale between a customer and a Vendor, except as described in these Terms.

2. Accounts

• You must be at least 18 years old to create an account.
• Give accurate information and keep it up to date.
• Keep your password secure. You are responsible for activity on your account.

3. Booking and buying (customers)

• Prices, service details, availability, and cancellation and rescheduling rules are set by each Vendor and shown on their listing or booking page.
• Payment is taken through GlowNexxus at checkout or as shown on the listing.
• Vendors are responsible for the services and products they provide, including quality, licensing, health and safety. Please raise problems with the Vendor first. If you cannot resolve them, contact us and we will help where we can.
• Refunds follow the Vendor's posted policy. Refunds that are approved are issued to the original payment method.

4. Selling on GlowNexxus (Vendors and wholesalers)

• You must hold any licenses, permits and insurance your work requires, and comply with all laws that apply to your services and products, including cosmetology, sanitation, consumer protection and tax laws.
• Your listings must be accurate, and you must honor the prices, bookings and policies you publish.
• GlowNexxus charges the commissions and fees shown in your vendor dashboard or vendor agreement. We may change them for future sales with notice.
• Payouts are made through our payment processor after deducting commissions, fees, refunds and chargebacks.
• You are an independent business, not an employee, agent or partner of GlowNexxus.
• We may review, edit for format, or remove listings, and suspend vendor accounts that break these Terms or receive repeated valid complaints.

5. Community and reviews

Posts, messages, photos and reviews must be honest, lawful and respectful. Do not post content you do not have the right to share, fake reviews, or content that harasses, discriminates or misleads. We may remove content and suspend accounts that break these rules.

6. Acceptable use

You agree not to misuse GlowNexxus, including by trying to access accounts or systems you are not authorized to access, scraping the site, sending spam, taking transactions off-platform to avoid fees after connecting through GlowNexxus, or using the site for anything unlawful.

7. Phone calls and AI assistant

Calls to our business line, (469) 238-1342, are answered by an AI phone assistant that identifies itself as an AI. Calls may be recorded and transcribed so we can help you. The assistant can answer questions and pass messages to our team, but it cannot change bookings, payments or these Terms.

8. Text messaging (SMS) program

Program: GlowNexxus Text Messages.

What you receive: if you agree to receive texts, we send messages about your bookings and requests. Customers who check the optional text box at checkout receive appointment confirmations, a reminder about 24 hours before, and cancellation notices. Stylists and vendors who check the box at registration or turn on Booking texts in their dashboard receive new-booking alerts, reminders and cancellations. If you say yes when our phone assistant asks during a call, we text the links or information you asked for. We do not send marketing texts.

Frequency and cost: message frequency varies, usually two or three messages per appointment and one to three per phone conversation. Message and data rates may apply.

Opting out: reply STOP to any message to stop receiving texts. We will send one message confirming you have opted out, then no more. Reply HELP for help, or contact [email protected] or (469) 238-1342.

Consent is optional: agreeing to texts is not a condition of any purchase, booking or vendor account.

Carriers: mobile carriers are not liable for delayed or undelivered messages.

Privacy: see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

9. Intellectual property

The GlowNexxus name, logo, site design and content belong to us or our licensors. Vendors and users keep ownership of the photos and content they upload, and give us a non-exclusive, royalty-free license to display and promote it on GlowNexxus and in marketing for the marketplace while it is posted.

10. Disclaimers

GlowNexxus is provided "as is" and "as available". We do not guarantee the quality, safety or legality of Vendor services or products, the accuracy of listings, or that the site will always be available. To the extent the law allows, we disclaim all warranties, express or implied.

11. Limitation of liability

To the fullest extent the law allows, GlowNexxus and COSProfessionals, LLC are not liable for any indirect, incidental, special, consequential or punitive damages, or for injuries, losses or disputes arising from services or products provided by Vendors. Our total liability for any claim is limited to the fees GlowNexxus received from the transaction in question, or US $100 if there is no transaction.

12. Indemnity

You agree to defend and indemnify GlowNexxus against claims arising from your services or products (if you are a Vendor), your content, your misuse of GlowNexxus, or your breach of these Terms.

13. Termination

You can close your account at any time by contacting us. We may suspend or close accounts that break these Terms. Pending bookings, payouts and refunds will be handled fairly when an account closes.

14. Changes

We may update these Terms. Changes take effect when posted on this page with a new "Last updated" date. Continued use after a change means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Texas.

16. Contact

COSProfessionals, LLC (GlowNexxus)
Email: [email protected]
Phone: (469) 238-1342

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Privacy Policy-

Privacy Policy for GlowNexxus

Effective Date: November 26, 2023

Welcome to GlowNexxus! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Collection of Your Information We may collect personal information that you voluntarily provide to us when registering on the Site, expressing an interest in obtaining information about us or our products and services. The personal information we collect may include:

• Personal Data: Name, email address, postal address, phone number.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system.
• Financial Data: Credit card numbers and other payment information for purchases and sales.

2. Use of Your Information We use the information collected about you via the Site to:

• Facilitate account creation and login process.
• Process payments and refunds.
• Send you marketing and promotional communications.
• Respond to customer service requests.

3. Disclosure of Your Information We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights
• Third-Party Service Providers
• Marketing Communications
• Interactions with Other Users
• Online Postings
• Business Transfers

4. Tracking Technologies Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

5. Third-Party Websites The Site may contain links to third-party websites and applications of interest. We are not responsible for the privacy policies of third parties.

6. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information. However, we cannot guarantee the absolute security of your information.

7. Policy for Children We do not knowingly solicit information from or market to children under the age of 13. If we become aware of any data we have collected from children under age 13, we will delete that information.

8. Controls for Do-Not-Track Features Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

9. Options Regarding Your Information You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided

10. Contact Us If you have questions or comments about this Privacy Policy, please contact us at: [email protected]

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